What Personal Information We Hold and Why
We collect the details you provide when you register — your name, email address, date of birth, and contact number. When you fund your account through Touch 'n Go eWallet, Boost, or GrabPay, we log the transaction reference and amount to reconcile your wallet balance and
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process any withdrawals back to the same channel. Device identifiers and browser session data are captured automatically each time you access the platform; this helps us detect unusual login activity and keep your account secure. We do not sell your personal data to third parties, and
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we do not share it with marketing partners outside our operational circle. Data shared with payment processors — such as the e-wallet providers handling your DuitNow or FPX transfers — is limited to what those processors need to complete the transaction. Retention periods vary by data
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type: account registration data is held for as long as your account remains active, while transaction records are kept for the period required under applicable local law. You may request a copy of the data we hold about you, ask us to correct inaccuracies, or request
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deletion where no legal obligation requires us to retain it. Access to certain features depends on local law and is available in regions where it is permitted.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.